| Everyone gives lip service to great customer service these days but, in reality, very few companies actually provide it. |
At Freeway we work hard to exceed our clients expectations, to be responsive instead of indifferent, to be proactive instead of reactive.
To convince you that we are serious about
service, we sum it all up with a Zero Downtime
policy and, optionally, a written Service Level
Agreement (SLA). |
Support
Options
|
Remote
Management - technology
has matured to the point
where automated systems
can now take much of the
drudgery out of managing
large numbers of
computers on a daily
basis. Freeway's
Framework management system can
touch each computer on
your network during
the night, scanning for
spyware and viruses as
well as managing the
myriad of MS patches
that come down the pipe
each week. If a system
fails Freeway can
usually access it
remotely for a quick
repair without the wait
for an on-site
technician. Framework
clients have full access
to on-line executive
summaries which report
problems and fixes
occurring on each
station within the
client site.
|
On-Site
Support - Freeway
continues to provide
traditional on-site
support services for
cases where remote
management is not
possible. Freeway's
on-site services are
provided with the same
commitment to our Zero
Downtime policy so that
you receive the very
best hands on service
available.
|
Management
Contract - Remote
and/or on-site
management services can
be provided for you on a
time and materials basis
or under an annual
management contract.
Contracts provide
clients with more
predictable IT costs
that can managed under a
budget.
|
Service
Level Agreement - A
service level agreement
(SLA) is a negotiated
document. Client's
service expectations and
Freeway's commitments to
that service are written
into a binding legal
agreement which is
signed by both parties.
Freeway conforms to the
IT Infrastructure
Library (ITIL) documents
for construction of
SLA's.
|
|
|
